Return & Replacement Policy
Your satisfaction is our top priority. We stand behind every plant we sell with our 7-Day Replacement Guarantee.
✅ What We Cover
- Plant arrives dead or severely damaged
- Wrong plant or product delivered
- Plant shows signs of disease not present in the listing
- Significant packaging damage affecting the plant
❌ What We Do Not Cover
- Plants that have been re-potted after delivery
- Damage caused by improper care, over/under watering, or incorrect sunlight
- Normal leaf drop during transit (this is natural)
- Plants reported after 7 days of delivery
- Change of mind or simply not wanting the plant
📸 How to Raise a Replacement Request
- Take clear photos of the damaged plant and its packaging within 7 days of delivery
- Email us at hello@bagecha.in or WhatsApp us with:
- Your order number
- Photos of the issue
- Brief description of the problem
- We will review and respond within 24 hours
- If approved, the replacement plant will be dispatched within 2 business days
💰 Refunds
We primarily offer replacements rather than refunds. However, if a replacement is not possible (out of stock), we will issue a full refund to your original payment method within 5–7 business days.
📞 Contact Us
For any return or replacement queries, please contact us at hello@bagecha.in or WhatsApp us. We are available Monday–Saturday, 9 AM – 6 PM IST.
